PerMed Health does not sell, share, rent, or disclose mobile opt-in data or SMS consent information to any third party for marketing or promotional purposes. Your mobile number and text messaging consent are used solely to deliver communications directly related to your PerMed Health membership and care. This policy complies with TCPA, CTIA guidelines, and carrier requirements.
PerMed Health ("PerMed," "we," "us," or "our") is committed to protecting the privacy and confidentiality of every individual who interacts with our platform, website, and membership services, including the PerMed Care mobile application. This Privacy Policy explains how we collect, use, store, and protect your personal information — including health data synced through Apple Health (HealthKit) and connected devices, and any information provided in connection with SMS/text message communications.
By accessing our website at www.permed-health.com, using the PerMed Care app, submitting any inquiry form, or opting in to receive text messages from PerMed Health, you acknowledge the practices described in this Policy.
We collect only the information necessary to deliver and improve our services. This may include:
For App Store privacy disclosures, the data we collect may include Contact Info (such as name, email address, and phone number), Health & Fitness data (such as sleep, recovery, glucose, weight, body composition, heart rate, and activity data), Identifiers (such as user ID and connected-device identifiers), Usage Data and Diagnostics where collected, and Payment Information where applicable.
PerMed Health may communicate with members and prospective members via SMS text messages for the following purposes:
By providing your mobile phone number and consenting to receive text messages, you agree to receive SMS communications from PerMed Health. Consent is not a condition of purchase or membership. Message frequency varies based on your membership status and care activity. Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP to any message we send. After opting out, you will receive a single confirmation message and no further texts. To re-subscribe, reply START. For help, reply HELP to any message or contact us at admin@permed-health.com.
PerMed Health will not share, sell, rent, lease, or otherwise disclose your mobile phone number or SMS opt-in consent data to any third party for any marketing or promotional purpose. Mobile opt-in information is treated as strictly confidential and is used exclusively to facilitate direct communications between PerMed Health and you.
The PerMed Care app connects to Apple Health (HealthKit) and third-party devices, including WHOOP and Withings, to build your health dashboard. This may include recovery, sleep, heart rate, activity, and glucose data.
Certain metrics shown in the PerMed Care app, such as estimated A1c, glucose averages, time in range, recovery trends, and other summaries, may be calculated from Apple Health or connected-device data. These metrics are estimates for wellness, preventive care support, and physician review. They are not diagnostic measurements and should not be used on their own to diagnose, treat, or make medical decisions.
Information you provide is used solely for purposes directly related to your membership and our services:
We do not use your personal information — including health data — for advertising, profiling for third-party purposes, or any activity unrelated to your direct care and membership.
PerMed may use AI-assisted tools to help summarize research, organize information, and support clinician review. We do not share personal health information with third-party AI services unless disclosed to you and permitted by applicable law. AI-assisted outputs are informational and are reviewed or applied only as part of the Services; they do not replace the clinical judgment of your dedicated physician.
PerMed Health does not sell, rent, trade, or share your personal information with third parties for commercial or marketing purposes — ever.
We may share your information only in the following limited circumstances:
Under no circumstances do we share your mobile opt-in data, SMS consent, contact information, or HealthKit/connected device data with third-party marketers, aggregators, or data brokers.
PerMed Health maintains administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include end-to-end encryption, access controls, and regular security assessments.
While no system can guarantee absolute security, we are committed to applying industry-leading protections appropriate to the sensitivity of the health information we hold.
We retain account, membership, health, connected-device, and communication data for as long as your membership is active and as needed to provide the Services. After your membership ends, we retain personal information only for as long as required or permitted for legal, regulatory, medical recordkeeping, security, billing, dispute resolution, audit, or legitimate business purposes.
When data is no longer needed for these purposes, we delete, de-identify, or aggregate it in accordance with our retention practices and applicable law.
Depending on your jurisdiction, you may have the right to:
To exercise any of these rights, please contact us using the information in Section 13.
You can request deletion of your PerMed account and associated data at any time. To do so, open the PerMed Care app and go to Settings → Delete Account to submit a deletion request, or email admin@permed-health.com with your request.
After we receive your deletion request, we may verify your identity and membership status before processing it. Once verified, we will delete your account and associated personal data within 30 days, except where we are required or permitted to retain certain records for legal, regulatory, medical recordkeeping, security, or legitimate business purposes.
The Services are intended for adults and are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have collected personal information from a minor without appropriate authorization, we will take reasonable steps to delete it or handle it as required by applicable law.
The Services are not intended to conduct human subjects research unless separately disclosed to you with appropriate consent, confidentiality information, withdrawal procedures, and any required independent ethics review or regulatory approvals.
Our website may use cookies and similar technologies to understand how visitors interact with our pages and to improve your browsing experience. We do not use advertising cookies or allow third-party ad networks to track visitors through our site.
You may adjust your browser settings to refuse cookies; however, some site features may not function as intended without them.
For questions about this Privacy Policy, to exercise your data rights, or for assistance with SMS opt-out, please reach out to our Privacy team:
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of our services after any update constitutes your acceptance of the revised policy.
We encourage you to review this page regularly to stay informed about how we protect your information.